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Customer listening
Use AI surveys to understand precisely how to increase engagement and reduce churn.
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"Voicepanel's ability to generate deep and novel insights at scale is transforming how we understand users, plan product features, and improve business performance."
Alex Justice
Senior Director & GM
Your customers are being bombarded with NPS surveys that they have no good reason to respond to. Most businesses rely heavily on surveys for customer feedback, yet it's estimated that only 2-5% of people respond to any surveys, and they provide businesses with superficial feedback at best.
At Voicepanel, we advocate a new approach: identify the specific cohorts of users that are impacting your business (e.g. inactive or churned customers), intercept them at highly moments when they're most vulnerable, and give them a delightful feedback experience that makes them feel heard.
Gather feedback at the critical moments in your product such as signup and cancelation
Offload repetitive work and supplement your research with scalable interviews
Conduct win/loss interviews with every deal to hear what actually happened
Track CX metrics, and quickly diagnose why certain areas of your business are failing
Blindspots are impacting your business
A rich stream of feedback from your customers at any touch point
Poor converting surveys with superficial responses at best
Delightful conversational experiences that get to the root of your customers' feedback
Research projects take weeks or months
Insights are always on, delivered almost instantly
Customer interviews don't scale
Customer interviews can easily scale to 100s or 1000s across segments & markets
